Help & FAQs

Our goal is to provide our services to the Greater Cincinnati area. We currently service many areas within the 275 loop.

We are continuously expanding, so please contact us directly and we can determine our availability.

Please refer to the “Neighborhoods We Serve” section to the right.

Since our services are unique in that we are dedicated to providing individualized care based on the needs of your pet, our prices vary. However, our ‘Base Service’ prices are as follows:

 30 Minute Dog Walk/Pet Sitting Visit: $30
 45 Minute Dog Walk/Pet Sitting Visit: $35
 60 Minute Dog Walk/ Pet Sitting Visit: $40

When you call to schedule your intake, we will review any additional costs that may apply based on your individual pet care needs. For more information, please call us at (513)399-PAWS or fill out our convenient
online information request.

Absolutely! We can provide you with as many references as you’d like! Just ask.

Happy Paws and all of its employees are bonded and insured.

When you are ready to sign up for our in home dog training services all you need to do is call or email to setup an intake appointment. We are very flexible and can work around your schedule. If you are having an emergency we will make every effort to coordinate a quick, bare bones intake, to allow us to help you immediately. For example, if you are having a pet emergency and require transportation assistance immediately, we can go over releases upon our arrival and wait until the emergency is resolved to complete a more thorough intake.

Cash, Check, Credit Card-we accept all major forms of payment.

Paying for pet care services is easier than ever! We connect a credit card to your care profile at your complimentary intake appointment for emergency situations. Every Monday following completed services, you will receive an invoice to your email due within 7 days of receipt. For ongoing and regularly scheduled care, we offer autopay options for an even easier experience!

We ask that clients provide us with any garage/keyless entry codes for easy access during our visits. If a client’s home utilizes
keys, we request that the client provide a lockbox or Realtor’s box to keep their key safe and accessible only by our Pet Pals.

During inclement weather, if your dog walking services or visits are not essential OR you are changing your plans to stay in town or stay home from work, please let us know so we can make other arrangements.

If you live in an area where our walker cannot reach your home safely, because of poor road conditions, pet care services will not be provided. You will receive an email notification if this happens.

If it takes our walker additional time to reach your home due to road issues, lack of cleared access area, etc, the additional time will be counted as part of your walking time. If this happens, we will notify you within 12 hours via email. Example: If it normally takes a walker 15 minutes to reach your home and because of snow and ice, it takes the walker 30 minutes to reach your home, your visit will be shortened by 15 minutes to make up the difference in driving time. Your animal will still get the potty break they need. This policy is the only way our walkers can keep on schedule when bad weather strikes to ensure all of our clients at least get a 10-15 minute potty break on these challenging days.